Refund Policy

1. Policy Statement

We are committed to providing you with high quality virtual goods and services. If you are not satisfied with the virtual goods or services you have purchased on Candy Chat, we will do our best to help within the conditions described below.

2. Return Conditions

Due to the special nature of virtual goods, under normal circumstances, virtual goods do not support refund after purchase. However, we will consider refund requests if any of the following apply:

• The service is not provided as described.
• The service cannot be used normally due to technical problems.
• The service content is seriously inconsistent with the publicity.

3. Refund Process

If you meet the above return conditions, please follow these steps:

• Contact our customer service team within the specified time (usually 72 hours) after purchase.
• Provide proof of purchase and the reason for your refund request.
• Follow the refund process provided by customer service.

4. Refund Method

Refunds will be issued using the original payment method used at the time of purchase. If you paid with points, vouchers or coupons, we will refund them accordingly.

5. Return Restrictions

Please note that the refund policy does not apply in the following cases:

• The product has been used or activated.
• The refund request is submitted beyond the specified refund time.
• A reduction in the value of goods or services occurred due to the user's personal reasons.

6. Customer Support

We provide 24/7 customer support to help resolve any issues you may have with virtual goods. You can reach our support team using the contact information at the bottom of this page.

7. Right of Final Interpretation

The final interpretation of this refund policy belongs to Candy Chat, and we reserve the right to update the policy according to changes in laws, regulations, and the market.

8. Contact

If you have questions regarding this Refund Policy, please contact us using the information below.