Privacy Policy
At Candy Chat, your privacy is a top priority. This Privacy Policy describes our practices in plain language so you understand the information we collect, why we collect it, how it is used, and your choices.
We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly. We do not compromise with your privacy.
1. Where This Privacy Policy Applies
This Privacy Policy applies to websites, apps, events and other services operated by Candy Chat. For simplicity, we refer to all of these as our "services" in this Privacy Policy.
Some services may require their own unique privacy policy. If a particular service has its own privacy policy, then that policy — not this Privacy Policy — applies.
2. Information We Collect
We can't help you develop meaningful connections without some information about you, such as basic profile details and the types of people you'd like to meet. We also collect information generated as you use our services, as well as information from third parties.
Information you give us
You choose to give us certain information when using our services. This includes:
- When you create an account: username, email address, gender identity, date of birth, sexual preference, photographs, and more.
- When you complete your profile: personality details, lifestyle, interests, photos, and videos.
- If you contact our customer care team, we collect the information you give us during the interaction.
- Your chats with other users and the content you publish as part of the operation of the services.
Information we receive from others
- Other Users: Other users may provide information about you as they use our services.
- Social Media: You may use your social media login to create and log into your Candy Chat account, sharing some information from your social media account with us.
- Other Partners: We may receive info about you from our partners where Candy Chat ads are published on a partner's websites and platforms.
Information collected when you use our services
- Usage Information: Activity on our services such as date and time you logged in, features used, searches, clicks and pages shown to you, and how you interact with other users.
- Device information: Hardware and software information such as IP address, device ID and type, app settings, advertising IDs, browser type, operating system, and identifiers associated with cookies or other technologies.
- Other information with your consent: With your permission, we may collect your precise geolocation, photos and videos.
4. How We Use Information
The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of interest to you.
Create and manage your account, provide customer support, complete transactions, and communicate with you about our services.
Analyze your profile and preferences to recommend meaningful connections to you and recommend you to others.
Link the various devices you use so that you can enjoy a consistent experience of our services on all of them.
Register you on new features, administer discounts and offers, and develop and display content tailored to your interests.
Conduct research and analysis of users' behavior to improve our services, content, and develop new features.
Prevent, detect and fight fraud or other illegal activities, comply with legal requirements, and enforce our Terms.
To process your information as described above, we rely on the following legal bases:
- Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us.
- Legitimate interests: We may use your information where we have legitimate interests to do so, such as analyzing users' behavior to continuously improve our offerings.
- Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us.
6. Your Rights
We want you to be in control of your information, so we have provided you with the following tools:
- Access / Update tools: Tools and account settings that help you access, rectify or delete information that you provided to us and that's associated with your account directly within the service.
- Device permissions: Mobile platforms have permission systems for specific types of device data. You can change your device settings to either consent or oppose the collection of the corresponding information.
- Deletion: You can delete your account by using the corresponding functionality directly on the service.
- Reviewing your information: Applicable privacy laws may give you the right to review the personal information we keep about you.
- Updating your information: If you believe that the information we hold about you is inaccurate, please contact us to request its rectification or deletion.
- Accountability: In certain countries, you have a right to lodge a complaint with the appropriate data protection authority.
For your protection, we may ask you to provide proof of identity before we can answer the above requests. We may reject requests that are unlawful or may infringe on trade secrets, intellectual property, or the privacy of another user.
7. Residents of California
If you are a California resident, you can request a notice disclosing the categories of personal information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. To request this notice, please submit your request at service@candychat.email. Please allow 30 days for a response.
8. How We Protect Your Information
We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. Although we take steps to secure your information, we do not promise that your personal information will always remain secure.
We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.
We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately at service@candychat.email.
9. How Long We Retain Your Information
We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users, we implement a safety retention window of three months following account deletion.
We delete or anonymize your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:
- We must keep it to comply with applicable law.
- We must keep it to evidence our compliance with applicable law.
- There is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved.
- The information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security.
10. Children's Privacy
Our services are restricted to users who are 18 years of age or older. We do not permit users under the age of 18 on our platform and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available through the service.
11. Privacy Policy Changes
Because we're always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
12. How to Contact Us
If you have questions about this Privacy Policy, you can contact us at: